Account plans define our working relationship.

We have multiple account plans to cover the needs of our primary customer types ranging from self-service/DIY to full service enterprise clients. The product feature set is the same no matter which plan you choose.

Self Service Sign Up
Professional Contact Sales
Enterprise Contact Sales
Agreement Basics
Monthly
Account Minimum
Self Service $10
Professional $1,000
Enterprise $5,000
Committed
Volume Discounts
Self Service
Professional
Enterprise
Terms of Service
Self Service AP Standard ToS
Professional AP Standard ToS
(edits allowed)
Enterprise Client's ToS allowed
SLA
Self Service
Professional
Enterprise
Contract Term
Self Service
Professional Annual
Enterprise Annual
Form of Payment
Self Service Credit Card
Professional Credit Card or ACH
Enterprise Credit card, check, or ACH
Payment Terms
Self Service Pre-fill
Professional Auto-billed monthly
Enterprise Client's Standard Term
Invoicing
Self Service
Professional Email
Enterprise Client's Supplier Portal or Mail Allowed
Risk Assessments
Self Service
Professional
Enterprise Allowed
Onboarding & Support
Client Success Manager
Self Service
Professional
Enterprise
Basic Set Up
Self Service
Professional
Enterprise
Included Initial
Custom Config, Time
Self Service
Professional 4 Hours
Enterprise 8 Hours
Basic Support:
Email, Chat, Knowledge Base, Newsletters, Technical Alerts, Webinars
Self Service
Professional
Enterprise
Inbound Phone Support
Self Service
Professional
Enterprise
Tech Support
Response Priority Show Details * Professional Services include any configurations we make on behalf of clients, at their request.
Self Service Lowest
Professional Expedited
Enterprise First Priority
Project Planning & Business Reviews
Onboarding & Project Planning
Self Service
Professional
Enterprise
Onboarding & Project Planning
Self Service
Professional Biannual
Enterprise Quarterly
Onsite Visits
Self Service
Professional
Enterprise
Ongoing Training
Self Service
Professional Biannual
Enterprise Quarterly
Professional Services Show Details * Professional Services include any configurations we make on behalf of clients, at their request.
Self Service
Professional Billed Hourly
Enterprise Included
Custom ProjectsShow Details * Custom Projects are definied by SoWs, and including any custom integrations, or other development work requested by our clients.
Self Service
Professional Billed per Project
Enterprise 8 Hours per Quarter