Am I Required to Pre-Fill My Account When I sign Up?
Yes, we will charge your card $50 when you first sign up.
How much will it cost me to process my leads?
It depends on a few factors. In the simplest use case, you would pay $0.05 when a lead enters LeadConduit and another $0.05 when that lead exits LeadConduit, for instance if you want to send the data back to your CRM, totaling $0.10. But, the cost can vary based on a couple of factors. For example:
- If you filter the lead out, blocking it from entering your system, you would only pay the initial $0.05 as LeadConduit would never submit it to your CRM.
- If you use one or more Marketplace Integrations to validate or enhance your data, they would increase the cost per lead.
- For instance, if you were to use an integration that charges $0.01 per lead to validate the email address, you would pay $0.11 for a lead that successfully makes it through LeadConduit and into your system, but only $0.06 for a lead that is blocked based on the result of the validation ($0.05 when coming into LeadConduit + $0.01 to validate the address).
Do I have to have a valid credit card in my account?
Adding a valid credit card and pre-funding your account is required to get started. However, you may remove your credit card at any time after you have funded your account. Click the gear icon next to ‘Payment Method’ in your Wallet tab.
Is auto-refill enabled by default?
No. Though we highly recommend setting up auto-refill, we let you choose if that is the right choice for you.
When will my account auto-refill?
You can set your auto-refill threshold in Wallet.
How much will be charged when my account is auto-refilled?
You choose the amount of money that we will automatically charge your card to refill your account. The default amount is $50.00
Do I have to enable auto-refill?
No. If you choose to keep it disabled, we strongly recommend that you set your balance notifications high enough to give you plenty of time to manually refill your balance.
Can I be notified when my balance is running low?
Yes, you can choose to receive an email when your balance reaches a specific dollar amount. This will allow you to know that we are about to refill the account or that it is time to log in and manually refill your balance.
Can I Make a One Time Payment?
What happens if my usage for a month is below $10?
If you use less than $10 of services in a month, we will charge the difference on the last day of the month. For example, if you used $8.50 worth of services in July, we would charge you $1.50 on July 31st. If you did not have any transactions in July, but have a balance in your account, we would charge you the full $10.
What happens if my balance falls to zero and I do not have auto-refill enabled, I have deleted my card, or my card is not valid?
LeadConduit will stop processing your leads, TrustedForm will no longer allow new Certificate claims, and SuppressionList will not accept new queries until your account balance is refilled. Should a lead be submitted to LeadConduit during this time period, the system will not accept it.
What happens to my stored TrustedForm Certs and lists in SuppressionList if my account runs out of funds?
Because TrustedForm and SuppressionList store items over time, accounts are charged a storage fee each day, calculated on the number of items being stored. If your account has disabled auto-refill or your credit card cannot be processed, it is possible that your account could go into the red as storage fees are charged each day. We know that this data is important to you, so we provide a 30 day window for you to update your credit card.
We will store your Certificates and Lists for 30 days following your account reaching a balance of $0. During that period of time, the Certs and Lists will not be accessible to you. We will email you during this period so you will know that you need to refill your account to avoid permanently losing this data.
How Can I Get a Refund?
Our goal is for you to be thrilled with our services. Read our Pay As You Go Account Refund Policy for details on how to receive a refund of your available wallet balance.