The recAP
How to choose the best bot detection software
TL;DR Overview If you’re evaluating bot detection software, chances are you’ve already seen the signs. Lead volume goes up, but conversions don’t follow. Campaign performance looks strong on the surface, yet revenue tells a different…
How to stay a step ahead of the TCPA with TrustedForm Verify
TL;DR Overview In our webinar “TCPA update readiness: A step-by-step checklist for advertisers”, our Technical Product Manager, Christopher Williams, Insurance Vertical Leader, Matt Fraser, and Customer Success Team Lead, Justin Guido, shed light on one…
A business guide to TCPA calling hours: Best practices to stay compliant
TL;DR Overview Telemarketing remains a vital strategy for businesses aiming to connect directly with potential customers. However, with growing consumer privacy concerns and increasing federal and state-level scrutiny, respecting legal boundaries is not optional; it’s…
Call center laws and regulations in 2026: A practical compliance guide
TL;DR Overview This guide is for call center managers, operations leaders, QA leaders, and compliance officers at U.S.-based businesses that run or oversee inbound and outbound calling. If you are responsible for helping keep agents,…
5 insurance lead management software to try in 2026
TL;DR Overview If you’re evaluating insurance lead management software, you’ve likely already felt the friction. Leads come in from multiple sources. Some convert. Many don’t. Your team moves fast, but not always fast enough. And…