TCPA compliance call center rules

On top of the main TCPA compliance requirements, that also apply to call centers, discover other TCPA compliance rules that specifically apply to call centers and see how our solutions can help you document proof of TCPA compliance.

Main TCPA compliance call center rules

Use the FCC’s Reassigned Numbers Database to ensure that calls are not made to numbers that have been reassigned to new users who have not provided consent.
Maintain records of all consents obtained, including date, method, and the specific content of the consent agreement.
Document the name of the entity accessing the Do Not Call (DNC) Registry and the exact date it was accessed.
Only call between 8:00 AM and 9:00 PM, based on the residents’ time zone. Consider that states may have other rules for calling hours.

Document the Subscription Account Number (SAN) you’re using.
Document the specific campaign associated with your scrubbing initiative.
Be aware that, if you engage a third party to handle your call center outreach, the accountability for compliance rests with you.
Limit the percentage of abandoned telemarketing calls to 3% over a 30-day period if using an ATDS system.
Prohibit calls to emergency lines, hospital rooms, or any healthcare facilities without prior express consent.

Learn more