A guide to call center optimization: Strategies and best practices
Effective call center optimization is the cornerstone of success for businesses managing their own call centers, especially for lead aggregators and sellers handling call transfers to clients. In today’s competitive and highly regulated marketplace, the…
Mortgage TCPA compliance checklist: A guide to TCPA compliance for the mortgage industry
The Telephone Consumer Protection Act (TCPA) regulates business communications with consumers, including those by mortgage companies, via phone, text, and fax. With the Federal Communications Commission’s (FCC) new 1:1 consent requirements effective from January 27,…
Florida TCPA Summit 2024 Recap
Last week, ActiveProspect had the distinct pleasure of attending the Florida TCPA Summit, presented by DNC.com. This premier event has grown significantly in prominence and scale, particularly in light of the FCC’s updated TCPA 1:1…
Understanding TCPA language: Key components and how to be compliant
In today’s digital age, communication is king—but so is compliance. The Telephone Consumer Protection Act (TCPA) sets stringent rules and guidance for how businesses can contact consumers via telephone and text. Following recent Federal Communications…
Preparing for the FCC’s TCPA updates: A comprehensive checklist for marketers
With new updates to the Federal Communications Commission’s (FCC) Telephone Consumer Protection Act (TCPA) coming into effect on January 27, 2025, marketers must prepare for a significant shift in how they obtain consumer consent. These…