Five9 Integration
Overview
Provider of Cloud Contact Center Software for the enterprise contact center market.
Appended Fields
Five9 will append the following data to your lead.
| Appended Field | Description |
|---|---|
Outcome | The outcome of the post |
Reason | If the outcome was not success, this is the reason |
Fields
The following fields are used by this integration and automatically added to your flow when missing.
| Field | Description |
|---|---|
First Name | First name |
Last Name | Last name |
Email | Email address |
Phone 1 Required fieldFive9 needs this data to function. | Phone number |
Address 1 | Street address |
City | City |
State | State |
Postal Code | Postal or zip code |
Custom Input Variables
The following are configuration options (typically not collected with lead data).
| Variable | Description |
|---|---|
| Five9 Domain | Five9 domain |
| Five9 List | Five9 list name |
| Five9 Key | Five9 key (to send more than one, enter a comma-separated list) |
| Five9 Custom | |
| Timeout Seconds | Produce an "error" outcome if the server fails to respond within this number of seconds (default: 360) |