TCPA compliance requirements essential guide

Explore the key TCPA compliance requirements for your telemarketing campaigns and see how our solutions can help you get, manage, and document proof of TCPA compliance.

Key TCPA compliance requirements

Obtain prior express written consent from individuals before making telemarketing calls or sending texts using an automatic telephone dialing system (ATDS) or prerecorded voice.
Check the numbers against the National Do Not Call (DNC) registry, state DNCs, and your internal DNC list before making telemarketing calls or texts to ensure you do not contact individuals who have requested not to be contacted.
Make telemarketing calls only between 8 AM and 9 PM local time of the recipient. States may also have further call time restrictions.

You must include instructions on how to opt out of future calls and messages.
You must obtain prior express written consent for non-emergency robocalls to wireless numbers and residential lines.
Maintain records of consents obtained, including the method, date, and content of the consent, to demonstrate compliance.
You must provide your name, the name of the person or entity on whose behalf the call is being made, and a contact telephone number or address during the call.