TCPA exemptions essential guide
The TCPA allows certain types of calls and communications to be made without obtaining prior express written consent under specific conditions. Here are the main TCPA exemptions
Main TCPA exemptions
- Emergency calls: Health and safety, natural disasters, notifications from hospitals or healthcare providers, and public safety announcements.
- Informational calls: Appointment reminders, delivery notifications, and service outage alerts.
- Certain healthcare-related calls: Prescription refill reminders, appointment confirmations, and health check-up notifications.
- Calls from cellular carriers: Notifications about service outages, payment reminders, and plan updates.
- Package delivery notifications: Calls made with the sole purpose of notifying the recipient about the delivery of a package.
- Note: The content of these communication messages must be informational only and should not include any marketing or promotional content.
- Note: Calls to residential landline numbers are permissible if they do not involve the use of an automatic telephone dialing system (ATDS) and the number is not listed on the national Do Not Call (DNC) Registry. It is advisable to consult legal experts regarding the use of non-ATDS technology and the frequency of checking the DNC Registry.
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