Twilio Integration

PRICING

Standard Transactional Pricing

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VERSION

1.0.4

ADDITIONAL INFO

Twilio Website

Overview

Communication APIs for SMS, voice, video and authentication.


Inbound Calls

Route inbound calls to Twilio numbers through LeadConduit to enhance and deliver lead data to your CRM before your phone rings.

Response Fields

LeadConduit returns the following data to the lead source.

Response FieldDescription
Id
The lead identifier that the source should reference
Outcome
The outcome of the transaction (default is success)
Reason
If the outcome was a failure, this is the reason

Fields

The following fields are used by this integration and automatically added to your flow when missing.

FieldDescription
ReferenceUnique Twilio call identifier
Phone 1Phone 1 - The phone number or client identifier of the party that initiated the call
CityCity most closely associated with the caller's phone number
StateState most closely associated with the caller's phone number
Postal CodePostal code most closely associated with the caller's phone number
CountryCountry of origin of the caller's phone number
Call Forwarded To PhoneThe number to which the Twilio call was forwarded, as specified in the Twilio callback URL
Call Forwarded From PhoneThis parameter is set only when Twilio receives a forwarded call, but its value depends on the caller's carrier including information when forwarding. Not all carriers support passing this information
Call DirectionA string describing the direction of the call. The value is one of inbound, outbound-api, or outbound-dial
Call DurationThe duration in seconds of the just-completed call
Call StatusA descriptive status for the call: "queued", "ringing", "in-progress", "completed", "busy", "failed" or "no-answer"
Call Called PhoneThe phone number used for tracking for inbound calls
Call Caller NameThe name of the person/entity making the call
Call UrlThe URL to the call in Twilio

Call Transfer

Redirect an Active Call to a New Number.

Response Fields

LeadConduit returns the following data to the lead source.

Response FieldDescription
Phone
The phone number to which the call will be transferred after flow execution has completed
Is Recording
Is the call being recording? - recording audio is available by visiting the Twilio call URL
Outcome
The outcome of the integration (default is success)
Reason
If the outcome is error, this is the reason

Fields

The following fields are used by this integration and automatically added to your flow when missing.

FieldDescription
Call Transfer PhoneThe phone number to which the call will be transferred to after flow execution has completed. If the recipient is named as a phone number, this mapping overrides that number.
Call Transfer Is RecordingIs the call being recording? (default: true) - recording audio is available by visiting the Twilio call URL
Timeout SecondsProduce an "error" outcome if the server fails to respond within this number of seconds (default: 360)