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A complete guide to call center compliance
Call centers play a pivotal role in many businesses, offering customer service, sales, and technical support. Yet, they operate within a framework of regulations designed to shield consumers from unsolicited calls and automated messages. This…
New feature: TrustedForm Verify 1:1 Consent Check
The Federal Communications Commission (FCC) has introduced a new rule mandating that consumers give explicit consent to be contacted by each advertiser individually when using regulated technology, known as the one-to-one consent requirement. Manually verifying…
Integration spotlight: Shape
In the ever-evolving world of real estate, connecting agents with potential home buyers and sellers efficiently is crucial. ActiveProspect is thrilled to announce a powerful new integration with Shape, the leading real estate CRM, designed…
What are TCPA Violations: Causes and how to avoid them
Telemarketing is an effective tool for lead acquisition and nurturing, but it can prove harmful without proper management and adherence to crucial laws like the Telephone Consumer Protection Act (TCPA). The TCPA was enacted in…
The top 10 FCC TCPA questions and answers for lead gen businesses
In the digital age, businesses rely heavily on communication technologies including websites, telephone call dialing technologies, and text messaging to reach customers. However, these channels must operate within the legal telemarketing framework set by the…