The recAP
How to mitigate TCPA risk for banks and financial services firms
In the complex world of financial services, adhering to the Telephone Consumer Protection Act (TCPA) has become crucial. Banks and financial institutions can face serious legal and financial consequences if they don’t follow TCPA compliance…
Leveraging AI for innovative contact center strategies
In our Financial Services-specific webinar “The AI advantage: Innovative strategies for contact center optimization,” industry leaders discussed the significant role of Artificial Intelligence (AI) in shaping the future of the contact center industry. The insightful…
How to manage lead buying and lead generation in banking and be compliant
Lead generation in banking is essential for attracting new customers and growing revenue, but it comes with significant compliance challenges. Banks must maintain that their lead generation and purchasing strategies adhere to TCPA (Telephone Consumer…
Understanding Do-Not-Call rules: The complete guide
The rise of telemarketing has led to stricter regulations to protect consumers from unsolicited calls. One of the most well-known parts of these regulations is the Do-Not-Call (DNC) rules, which dictate how businesses and telemarketers…
The eight things you need to know about the new revocation rules
With the new revocation rules on the horizon, businesses that rely on calls and text messages requiring consent must adapt to remain compliant. These updates are designed to protect consumer rights while also providing clear…