calltools Integration

PRICING

Standard Transactional Pricing

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VERSION

1.0.2

ADDITIONAL INFO

calltools Website

Overview

Simplify and organize the way you contact your customers with the easiest-to-use predictive dialer available.

Appended Fields

calltools will append the following data to your lead.

Appended FieldDescription
Outcome
The outcome of the post
Reason
If the outcome was not success, this is the reason
Id
CallTools ID of the newly created contact
Dials
CallTools ID of the newly created contact
Date Created
Timestamp of when the contact was created
Type
Contact type
Dial History
Dial history
Queue
Queue

Fields

The following fields are used by this integration and automatically added to your flow when missing.

FieldDescription
Phone 1
Required fieldcalltools needs this data to function.
Phone 1
Phone 2
Phone 2
Phone 3
Phone 3
Title
Title
First Name
First name
Middle Name
Middle name
Last Name
Last name
Company Name
Company name
Email
Email address
Address 1
Street address
Address 2
The second line of the address, often used for apartment or box numbers
City
City
State
State
County
County
Postal Code
Postal or zip code
Country
Country
Comments
Comments

Custom Input Variables

The following are configuration options (typically not collected with lead data).

VariableDescription
Api KeyCallTools API Key
Hot Lead1 to insert as a Web Lead, 0 to not insert as Web Lead. Defaults to 0
ScoreHigher numbers are dialed first. Default: 0, maximum 32000
Dial Duplicate1 to queue up the Contact to be dialed if the Contact already exists. 0 to reject the Contact as a duplicate. Defaults to 0
Account IdAccount id to assign to this contact
External Agent IdThe external agent id of the account to assign to this contact
Send Sms TemplateSMS template ID to send
FileOptional. If left blank, CallTools will import the Contact to your Web Lead File. Note: "file" is the numerical ID of the file, not the name)
Calltools Custom
Timeout SecondsProduce an "error" outcome if the server fails to respond within this number of seconds (default: 360)