LEADCONDUIT INTEGRATION
CallTools | Add Contact
Simplify and organize the way you contact your customers with the easiest-to-use predictive dialer available.
SPECIFICATION
Fields & configuration
The exact fields LeadConduit uses, appends, and the configuration options available for this integration.
Add the lead to the calltools platform.
Appended Fields
CallTools will append the following data to your lead.
| Appended Field | Description |
|---|---|
Outcome | The outcome of the post |
Reason | If the outcome was not success, this is the reason |
Id | CallTools ID of the newly created contact |
Dials | CallTools ID of the newly created contact |
Date Created | Timestamp of when the contact was created |
Type | Contact type |
Dial History | Dial history |
Queue | Queue |
Fields
The following fields are used by this integration and automatically added to your flow when missing.
| Field | Description |
|---|---|
Phone 1 Required fieldCallTools needs this data to function. | Phone 1 |
Phone 2 | Phone 2 |
Phone 3 | Phone 3 |
Title | Title |
First Name | First name |
Middle Name | Middle name |
Last Name | Last name |
Company Name | Company name |
Email | Email address |
Address 1 | Street address |
Address 2 | The second line of the address, often used for apartment or box numbers |
City | City |
State | State |
County | County |
Postal Code | Postal or zip code |
Country | Country |
Comments | Comments |
Custom Input Variables
The following are configuration options (typically not collected with lead data).
| Variable | Description |
|---|---|
| Api Key | CallTools API Key |
| Hot Lead | 1 to insert as a Web Lead, 0 to not insert as Web Lead. Defaults to 0 |
| Score | Higher numbers are dialed first. Default: 0, maximum 32000 |
| Dial Duplicate | 1 to queue up the Contact to be dialed if the Contact already exists. 0 to reject the Contact as a duplicate. Defaults to 0 |
| Account Id | Account id to assign to this contact |
| External Agent Id | The external agent id of the account to assign to this contact |
| Send Sms Template | SMS template ID to send |
| File | Optional. If left blank, CallTools will import the Contact to your Web Lead File. Note: "file" is the numerical ID of the file, not the name) |
| Calltools Custom | |
| Timeout Seconds | Produce an "error" outcome if the server fails to respond within this number of seconds (default: 360) |
Simplify and organize the way you contact your customers with a variety of options to help manage your campaigns for better connections with your customers and prospects
Appended Fields
CallTools will append the following data to your lead.
| Appended Field | Description |
|---|---|
Outcome | The outcome of the post |
Reason | If the outcome was not success, this is the reason |
Id | CallTools ID |
Fields
The following fields are used by this integration and automatically added to your flow when missing.
| Field | Description |
|---|---|
Phone 1 | Home phone number |
Phone 2 | Mobile phone number |
Phone 3 | Office phone number |
Email | Email address |
First Name | First name |
Last Name | Last name |
Address 1 | Street address |
City | City |
State | State |
Postal Code | Postal code |
Custom Input Variables
The following are configuration options (typically not collected with lead data).
| Variable | Description |
|---|---|
| Calltools Do Not Contact | A boolean value indicating whether or not this lead should be contacted. |
| Calltools Login Domain | The domain at which you access your power contact center software (e.g. “app.calltools.io”) |
| Calltools Custom | |
| Timeout Seconds | Produce an "error" outcome if the server fails to respond within this number of seconds (default: 360) |
GETTING STARTED
Add CallTools in three steps
Add the integration
Find CallTools in your LeadConduit flow and add it as a step, no IT or code required.
Map your fields
Match your lead data to CallTools's fields. Required fields are added to your flow automatically when missing.
Route & go live
Match your lead data to CallTools's fields. Required fields are added to your flow automatically when missing.
KEEP EXPLORING
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