A complete guide to call center compliance
Call centers play a pivotal role in many businesses, offering customer service, sales, and technical support. Yet, they operate within a framework of regulations designed to shield consumers from unsolicited calls and automated messages. This…
What is a robocall? A complete guide for businesses
In today’s digital age, businesses rely heavily on communication technologies to reach their customers and clients. While legitimate calls and text messages play a crucial role in business operations, the rise of robocalls has become…
Understanding how the latest FCC call center regulations are affecting businesses
In the latest episode of our FCC webinar series, “FCC Curveballs: TCPA compliance strategies for call centers,” our Director of Privacy, Security, and Compliance, Benjamin Farrar, had the opportunity to sit down with Isaac Shloss,…
Featured Integration: Convert leads faster with Convoso’s Omnichannel Contact Center Software
Convoso offers software for outbound call centers that dramatically improve contact rates and lead conversion rates. With predictive dialing, ringless voicemail drops, customizable email templates, text messages that deliver a 98% open rate, and a…