Trust, but verify: The importance of auditing to gain compliance
As we navigate the rule changes that will impact the consent requirements surrounding the Telephone Consumer Protection Act (TCPA), support and guidance are paramount for businesses. To extend a helping hand in these uncertain times,…
How AI is impacting the lead generation industry
It’s no secret that Artificial Intelligence (AI) is transforming many aspects of our lives, including lead generation. And while it does bring efficiency and opportunities in many different ways, it also holds potential risks, which…
How to prepare your CRM for one-to-one consent
In an illuminating discussion during ActiveProspect’s latest FCC webinar “Scenarios & solutions: Preparing your CRM for 1:1 consent” our Director of Privacy, Security, and Compliance, Benjamin Farrar, and our Director of Professional Services, Michael Peronto,…
What is a robocall? A complete guide for businesses
In today’s digital age, businesses rely heavily on communication technologies to reach their customers and clients. While legitimate calls and text messages play a crucial role in business operations, the rise of robocalls has become…
Understanding how the latest FCC call center regulations are affecting businesses
In the latest episode of our FCC webinar series, “FCC Curveballs: TCPA compliance strategies for call centers,” our Director of Privacy, Security, and Compliance, Benjamin Farrar, had the opportunity to sit down with Isaac Shloss,…