The recAP
Leveraging AI for innovative contact center strategies
In our Financial Services-specific webinar “The AI advantage: Innovative strategies for contact center optimization,” industry leaders discussed the significant role of Artificial Intelligence (AI) in shaping the future of the contact center industry. The insightful…
How to manage lead buying and lead generation in banking and be compliant
Lead generation in banking is essential for attracting new customers and growing revenue, but it comes with significant compliance challenges. Banks must maintain that their lead generation and purchasing strategies adhere to TCPA (Telephone Consumer…
Navigating TCPA rules in a post-FCC one-to-one consent world
In our recent webinar “From pause to ruling: Adapting to the FCC & Eleventh Circuit’s TCPA decisions” we discussed a significant development in the US marketing and consent landscape, impacting present and future standards for…
Prior Express Written Consent for TPMOs: CMS Medicare issues new rules
The Centers for Medicare & Medicaid Services (CMS) has recently taken steps to enhance consumer safeguards within the Medicare Advantage (MA), Medicare Part D, and Medicare Supplement plans market. Through a newly issued ruling, CMS…
Accelerate LIVE! 2025 Recap
The ActiveProspect team is back from an incredible experience at Accelerate LIVE! 2025, where industry leaders gathered to discuss the future of home improvement businesses, marketing, and sales optimization. With this year’s theme—”Better, Faster, Stronger”—the…