A guide to ActiveProspect TrustedForm errors and solutions
ActiveProspect’s TrustedForm products are the industry gold standard for documenting consent and helping maintain compliance with regulations like the TCPA. TrustedForm Certify, Retain, Insights, and Verify work together to offer a robust compliance solution, however, no system is entirely error-proof or without the occasional technical issues.
If you’re searching for real solutions to “ActiveProspect TrustedForm errors,” you’ve come to the right place. This guide provides actionable fixes to common TrustedForm problems in one confined space and connects you to key resources that can help you troubleshoot faster in the future if any problems persist.
Common ActiveProspect TrustedForm errors and how to solve them
1. TrustedForm is unable to generate a session replay or an entire certificate
Error overview: “TrustedForm unable to generate a session replay or an entire certificate” typically happens when the TrustedForm Certify Web SDK can’t properly capture a copy of the website or a log of events that took place.
Possible causes:
- JavaScript errors on the form page.
- Session replays spanning multiple domains or embedded iFrames.
- Poor consumer internet connectivity.
- Ad blockers or script blockers are preventing script execution.
Solutions:
- Ensure the TrustedForm Certify Web SDK is implemented after the form has fully loaded.
- Keep your lead form and the TrustedForm Web SDK in the same browser window, not across iFrames.
- Verify there’s no interference from browser extensions.
- Use the event log inside the TrustedForm Certificate if the visual evidence isn’t conclusive.
Helpful resource:
2. TrustedForm Certificate not found
Error overview: Sometimes users report a “TrustedForm Certificate not found” message. This usually means the certificate is inaccessible due to:
- Expired certificates (certified lead older than 90 days).
- Incorrect or falsified URLs.
- Being logged out of your account
- Server-side interruptions.
Solutions:
- Always retain certificates within the valid window (typically within 90 days).
- Ensure that the complete certificate URL is captured and passed with the lead data.
- If accessing archived certificates, ensure your process logs certificate URLs correctly.
- Log in to your ActiveProspect account
Helpful resource:
3. TrustedForm Retain common errors
Error overview: Errors when retaining certificates through the TrustedForm API. Some common error codes include 400, 404, 410, and 500-series errors.
Common scenarios:
- 400: Bad Request – Incorrect request formatting.
- 404: Not Found – Certificate expired or never existed
- 500, 502, 503: Server-side errors requiring retry.
- Timeouts: Please retry the retain/claim
Solutions:
- Automate retaining certificates through LeadConduit.
- Act within the retain/claim window; expired attempts trigger 404 errors.
- Store the full TrustedForm Certificate URL with lead data. It’s your only way to retrieve it later if needed.
- Regularly monitor retained certificates for errors; early detection makes fixes easier.
- Log every retain request and store the response data. LeadConduit keeps this info for up to 3 months.
- Ensure your request is structured as described in the Retain API documentation.
Helpful resource:
TrustedForm products: Your compliance toolkit
ActiveProspect’s TrustedForm products are purpose-built to give businesses compliance confidence in their lead acquisition process. Whether you’re trying to document prior express written consent, store compliance records, assess lead quality, or validate consent language at scale, TrustedForm has you covered.
These tools don’t just help you meet regulatory requirements; they give you the power to turn compliance into a competitive advantage:
- TrustedForm Certify: Allows you to document that prior express written consent was obtained by issuing certificates of lead authenticity that can be retained for your own use and/or shared with others.
- TrustedForm Retain: The highest standard for consent documentation in the market. Securely stores issued certificates in your account for the duration of applicable statutes of limitations, providing the evidence you need in case of litigation.
- TrustedForm Insights: Provides access to key event data to determine lead quality, optimize buying strategies, and bolster ROI.
- TrustedForm Verify: Confirms the presence of approved TCPA consent language during lead events, streamlining the complex task of managing various consent language variations by automating their approval or rejection at the point of acquisition.
Together, these products form a powerful compliance and performance engine. By reducing legal exposure, improving lead integrity, and simplifying operational overhead, TrustedForm helps you grow faster and smarter.
Final thoughts
No lead generation strategy is complete without a conjunctive compliance strategy, and TrustedForm products can provide the necessary tools to make that possible. From capturing consent with Certify to securing long-term documentation with Retain, unlocking deeper lead intelligence with Insights, and validating TCPA language with Verify, TrustedForm covers the most essential compliance angles. Still, even the most well-implemented systems can encounter hiccups.
That’s why knowing how to quickly identify, troubleshoot, and resolve ActiveProspect TrustedForm errors is essential for any team serious about lead quality and legal protection. By following the solutions outlined in this guide and taking full advantage of the resources provided, you’re not just fixing problems, you’re building a more resilient, compliant lead-gen engine. When compliance is this critical, precision matters. ActiveProspect’s TrustedForm helps you get it right.
Unlock the full potential of TrustedForm now.
