Leveraging AI for innovative contact center strategies
In our Financial Services-specific webinar “The AI advantage: Innovative strategies for contact center optimization,” industry leaders discussed the significant role of Artificial Intelligence (AI) in shaping the future of the contact center industry. The insightful…
How to manage lead buying and lead generation in banking and be compliant
Lead generation in banking is essential for attracting new customers and growing revenue, but it comes with significant compliance challenges. Banks must maintain that their lead generation and purchasing strategies adhere to TCPA (Telephone Consumer…
Navigating TCPA rules in a post-FCC one-to-one consent world
In our recent webinar “From pause to ruling: Adapting to the FCC & Eleventh Circuit’s TCPA decisions” we discussed a significant development in the US marketing and consent landscape, impacting present and future standards for…
The ultimate marketing compliance checklist for 2025: TCPA and beyond
Marketing compliance is more than just a legal obligation—it’s the foundation of responsible, ethical, and effective marketing. In an era where data privacy concerns are growing and regulatory landscapes are shifting rapidly, maintaining compliance is…
A complete guide to TCPA autodialer rules
Diving into the world of telemarketing and customer outreach, it’s vital to understand the legal landscape, especially the Telephone Consumer Protection Act (TCPA). This guide breaks down what counts as an autodialer under the TCPA,…