GLOSSARY OF TERMS
- AI (Artificial Intelligence)
- Autodialer
- Automated message
- Autoresponder Email
- Bad leads
- Branded Lead
- Call center compliance
- Call Center Lead
- CASL
- Certified Lead
- Co-Registration
- Co-registration Lead
- Co-Registration Path
- Co-Registration Provider
- Co-Registration Tracking
- Consent-based Marketing
- Cost Per Lead (CPL) Advertising
- CPL Web traffic
- CRM
- DNC (Do-Not-Call)
- Double Opt-in
- Effective CPL (ecpl)
- Effective CPM (eCPM)
- Email Service Provider (ESP)
- Exclusive Lead
- FCC
- Fcc one to one consent rule
- FTC
- Host and Post
- Hosted Lead Generation
- Internet Lead
- Internet Lead Certification
- Internet Lead Delivery
- Internet Lead Exchange
- Lead Acquisition
- Lead Aggregator
- Lead buyer
- Lead Conversion
- Lead Distribution
- Lead seller
- Marketing Leads
- Marketing or Sales Lists
- Marketing Qualified Lead (MQL)
- Online Lead Generation
- Opt-in
- Opt-out
- Ping Pick Post
- Ping Post Software
- Ping Tree
- Ping-post
- Pre-ping
- Pricing: CPA (Cost-Per-Action)
- Pricing: CPC (Cost-Per-Click)
- Pricing: CPL (Cost-Per-Lead)
- Pricing: CPM (Cost-Per-Thousand)
- Publisher
- Rejected Lead
- Returned Lead
- Robocall
- Robocaller
- Sales Leads
- Sales Qualified Lead (SQL)
- Scrub Cap
- Scrub Rate
- Shared Lead
- SMS compliance
- Speed to Lead
- Suppression List
- Take Rate
- TCPA
- TCPA expressed consent
- TCPA known litigator tool
- TCPA marketing
- TCPA violation
- Telemarketing Sales Rule (TSR)
- TPMO in Medicare
Call center compliance
Call center compliance: Definition and why it matters
Call center compliance’s definition refers to following laws and standards that protect both the individuals being contacted and the data gathered during those interactions.
These regulations, especially around the FCCs TCPA and the FTC Telemarketing Sales Rules (TSR), aim to help in fair treatment of individuals, maintain the confidentiality of their information, and conduct business operations with integrity. For organizations that operate or outsource call centers, adherence to these regulations is essential. It not only helps maintain their reputation but also protects them from significant penalties and preserves the trust of their customers.
Why maintaining call center compliance is crucial for businesses
- Consumer protection: Implementing compliance measures not only helps mitigate unwanted unsolicited calls and safeguards personal information but also empowers consumers to make well-informed choices regarding their engagements with call centers.
- Enhancing customer satisfaction and trust: Adhering to compliance standards is fundamental in ensuring customer satisfaction and fostering loyalty.
- Preserving business reputation: Maintaining compliance plays a pivotal role in upholding a positive business reputation. Companies known for their commitment to compliance often find it easier to attract and retain customers.
- Gaining a competitive edge: In a competitive business environment, demonstrating a strong commitment to regulatory adherence can differentiate you from competitors.
Promoting ethical business conduct: Compliance transcends mere legal obligations; it reflects a company’s dedication to ethical business conduct.